Air Peace offers a range of payment options, which may vary depending on the country you are booking from. You might be able to pay using:

• All bank-issued debit cards in Nigeria
• Local/International debit cards from certain countries
• Credit cards (Visa, MasterCard, etc.), subject to confirmation
• Real-time online bank transfers via supported platforms.
• Airport/sales outlet payment

Please review your available payment options during the booking checkout process.

If you paid by debit or credit card and your account shows the charge, but you haven’t received your e-ticket, please contact Air Peace customer service (callcenter@flyairpeace.com) immediately. We will assist in resolving the issue and ensure your ticket is sent to your email. For some payment methods, you may be asked to provide proof of payment.

Booking on Hold lets you reserve a ticket fare for a limited time, depending on factors like booking time and departure date. During this period, the fare won’t change, allowing you to pay later without losing the quoted price. The exact hold time will be shared with you during booking. When ready, you can pay at any Air Peace office, contact customer service, or complete your payment online via the Manage Booking section on our website.

Name changes or ticket transfers are not permitted. However, if your name is misspelt on the ticket, please notify us immediately, we will review and advise.

If you have legally changed your name, provide official documentation, and we will update your ticket accordingly.

All Air Peace tickets are issued electronically. You will receive a 6 alpha-numeric Booking Reference and a unique 13-digit e-ticket number. Your booking details are securely stored in our system.

On travel day, simply present your e-ticket (printed or on your phone) for check-in. You can manage your booking, request changes, or special services online via the Air Peace website or app.

If your baggage is lost or you cannot locate it at the terminal, please visit the baggage services desk at the airport or meet any of our ground staff immediately. You must file a Property Irregularity Report form before leaving the airport, which will include a unique reference number to help track your baggage.

Please provide detailed information about your baggage, such as bag tag, colour, brand, and any identifying marks/content/s. Once your baggage is found, we will contact you to arrange delivery.

We will not be liable if you have already left the airport without filing a report.

Yes, Air Peace offers an Unaccompanied Minor service for children aged 5 to 11 and young persons travelling alone for children within age bracket 12 to 15. They are booked on the adult fare.

Fill in the unaccompanied minor’s form at the airport with a fee of 100 USD or equivalent for children 5 to 11 years and 80 USD or equivalent for children between 12 to 15 years.

We are committed to making their journey safe, comfortable, and memorable from departure until they are handed over to their parent or guardian at the destination.

For more details, please contact our customer service team (callcenter@flyairpeace.com), who will be happy to assist you.

Once you have confirmed and completed payment for your flight, whether online, at any of our offices, or through a travel agency, you will receive a summary of your booking details, including your booking reference (PNR) and ticket.

Your booking reference (PNR) serves as confirmation that your reservation has been successfully completed. In addition, a confirmation email containing your booking details and ticket will be sent to the email address provided during the booking process.

Kindly note that a medical report from your doctor confirming the duration of your pregnancy and fit to fly is required for all pregnant passengers. Pregnancy carriage limit on Air Peace flights is 32 weeks.

Domestic Flights: Check-in begins 3 hours before the scheduled flight departure and closes 45 minutes before departure

Regional Flights: Check-in begins 4 hours before the scheduled flight departure and closes 60 minutes before departure.

International Flights: Check-in begins 6 hours before the scheduled flight departure and closes 90 minutes before departure.

Domestic Flights: Boarding closes 15 minutes before the scheduled departure time.

Regional and International Flights: Boarding closes 20 minutes before the scheduled departure time.

Passengers are strongly advised to confirm their departure terminal for their destination route before their travel date/time.

This can be done by visiting: https://flyairpeace.com/departure-arrivals/ or by confirming at the check-in counter.

Please note that Air Peace will not be held responsible or liable if a passenger misses their flight due to failure to confirm their departure terminal.

Domestic Flights: Online check-in opens 24 hours and closes 2 hours before departure.

Passengers must print their boarding passes or check in physically at the airport.

Arrive at the airport at least 1 hour before departure.

Regional & International Flights: Online check-in opens 24 hours and closes 3 hours before departure.

Passengers must verify their passports at the check-in desk before boarding.

Arrive at the airport at least 2 hours before departure.

If You Are Unable to Check-In Online: Certain bookings with specific service requests may not be eligible for online check-in. In such cases, passengers will need to check in physically at the airport.

To book a flight, you can either book via the Air Peace Mobile application, which can be downloaded via Play Store for Android Users or App Store for iPhone Users, or visit Air Peace Official website www.flyairpeace.com and follow the process through the bookings and lastly by visiting the Airport or Air Peace Ticket sales outlet (Head office)

To change your booking, visit www.flyairpeace.com to reschedule your flight or visit the airport/sales outlet for assistance. However, for a past flight and a missed flight, ticket modification cannot be done online; hence, for such situations, kindly visit the airport/sales outlet for modification or reach out to our Call Center via callcenter@flyairpeace.com

To process a refund, Kindly send an email to callcenter.refund@flyairpeace.com or visit the airport/head office/sales outlet with the required documents (ticket, valid identification, account details). For third-party refunds, a Letter of Authorization from the ticket owner permitting the Airline to pay a third-party is required.

For Domestic routes, A valid Ticket for travel and a Valid ID card. For Regional/International trips, additional documents like a visa and, valid passport are required.

Yes. Our website www@flyairpeace.com is equipped with such access. To reserve a seat, manage your booking and select additional services. Furthermore, for purchases made at the airport/sales outlets, customers can request seat selection over the counter.

This could be due to several reasons, like insufficient funds, the POS machine declining the card, POS downtime with the network or other reasons from the bank. In cases of foreign cards, the POS machine may reject if it isn’t equipped to handle such transactions, or network downtime from service providers

Yes, you can. Airports like international airports operate on a 24-hour timeframe; hence, you can walk in and make payment for your booking.

A valid ticket (ticket that has been paid for and issued) is valid for one year from the first date of travel. Where such tickets are modified for travel on a later date, the validity will count from the first intended travel date.

After making reservations, the flight itinerary is always sent to the passenger’s contact details (email address). This carries information about the flight details and time of travel. However, if there is a time change on the departure, passengers are notified via the same email, the new departure and arrival time.

Arriving at the airport solely depends on when the counter is opened for checking in. For Domestic flights, the counter opens 3 hours before the departure of the flight. For regional flights, it opens 4 hours before the flight departure. For international flights, it opens 6 hours before departure.  However, passengers are always advised to arrive earlier for their flight.

This depends on your travel route. This can be checked by visiting: https://flyairpeace.com/departure-arrivals/ or by confirming at the check-in counter.

Yes, for passengers in the business class/ first class cabin on both regional and international routes. Lounge access is covered by the airline. However, this is not so for the domestic routes and does not apply to economy passengers on regional/international routes. In such a case, lounge access and expenses are sorted by the passenger.

1. Baggage Allowance on Domestic Flights: 15kg in Economy Class and 30kg in Business Class. Baggage in excess of the weight specified above is subject to a fee of N1000 per kilogram to be paid at the Airport and before check-in.
2. Baggage Allowance on Regional Flights: 30kg in Economy Class and 40kg in Business Class. Lagos-Dakar-Lagos shall allow 46KG in economy class and 64KG in Business class. Lagos-Banjul-Lagos and Banjul-Dakar-Banjul and shall allow 30KG in Economy Class and 60KG in Business Class. Lagos-Monrovia and Accra-Monrovia shall allow 40KG in Economy Class and 50KG in Business Class. Baggage in excess of the weight specified above shall be charged on our regional routes at $6 per kilogram.
3. Baggage Allowance on International Flights: 2 pieces of 23kg each in Economy Class, 2 pieces of 32kg in Business and 3 pieces of 32kg in First class, except for Dubai, which is 2 pieces of 25kg each in Economy Class and 2 pieces of 32kg in Business and 3 pieces of 32kg in First class. Baggage in excess of the weight specified above shall be subject to a fee of $100 per bag to be paid at the Airport for Johannesburg, $150 per bag to be paid at the Airport for Dubai, and $220 per bag to be paid at the Airport for Mumbai.
4. London Route Baggage: Checked baggage by fare class
   • Economy Class: 2 x 23kg/50lbs
   • Business Class: 2 x 32kg/70lbs
   • First Class: 3 x 32kg/70lbs
   • Baggage charges are non-refundable and non-transferable.
   • Each bag must not be heavier than 32kg / 70lbs in all cabins.
   • Baggage pooling/sharing allowance is permitted in the same booking only.
   • Excess baggage will be charged based on weight and piece concept
   • For 1-9 kg – weight concept for economy class only.
   • Extra KG costs 20 USD per KG for the Lagos/Abuja-London Gatwick/London Heathrow route and 15 GBP per KG for the London Gatwick/London Heathrow-Lagos/Abuja
   • In Economy cabin, only a max of 9 extra kg can be paid on a single bag since 23+9 gives 32kg, which is the max weight of a bag.
   • For 10kg and above – the piece concept applies, and an extra bag(s) must be paid for.
   • Extra kg cannot be purchased in business and first class cabins since the free allowance of 32 kg is the maximum weight of a single bag.
   • Extra bag at the airport – 200 USD per 23kg or 32kg (Lagos/Abuja-London Gatwick/London Heathrow) and 150 GBP per 23kg or 32kg (London Gatwick/London Heathrow-Lagos/Abuja)
   • Extra bag online – 150 USD per 23kg or 32kg (Lagos/Abuja-London Gatwick/London Heathrow) and 100 GBP per 23kg or 32kg (London Gatwick/London heathrow-Lagos/Abuja) (These online prices are only valid for purchases made before 6 hours to the scheduled time of departure. Purchases made after this timeline will be charged at the airport rate)
   • We reserve the right to review these limits and /or the excess charges/fees payable in accordance with changes in our operational costs.

Yes, you can. Depending on your travel route, Extra luggage/extra bag weight is charged. The amount varies and is stated above. Extra weight/bags are charged based on the current exchange rate.

NO. Liquids are not allowed in the hand luggage

Yes. Passengers with fragile contents are advised on proper packaging and then tagged and handled carefully by the staff. For oversized Items, carriage depends on the route and the operating Aircraft

Yes. Medications and baby food are essential, and passengers are advised to carry them along while travelling.

Yes.  Kindly note that pets are not allowed to travel alone. The airline shall be notified in advance while all necessary documents like the health certificate, proof of vaccination not more than 2 weeks, proof of ownership and the pet must be kept in an NCAA-approved animal Crate. However, this also depends on the operating aircraft before carriage can be approved, hence the need to notify the airline in advance. This service is currently unavailable on the Lagos/Abuja-London Gatwick/London Heathrow and the London Gatwick/London Heathrow-Lagos/Abuja routes.

Yes. Wheelchair assistance is provided by the airline

Yes

NO. We do not provide such services.

Yes, depending on your location, Foreign Currency payment is allowed.

All voluntary refund requests on refundable tickets will be honoured, less 25% of the original ticket fare. Economy Non-Flexi tickets are Non-Refundable. Refunds of tickets are subject to Air Peace Limited’s policy, with a minimum waiting period of 4 weeks unless there is a flight cancellation at the time of travel. Tickets purchased from agents shall be refunded through the same agent, and not directly to you. Travel agents are agents of the passengers and not those of Air Peace Limited. For a third-party refund, an Authorization letter from the passenger, the Passenger’s ID card & Receiver’s ID card are required. Refunds are only applicable during the Ticket Validity Period. Any refund not requested during this period is deemed to have been forfeited. All passengers on our international routes must apply for a refund before utilizing any segment of their ticket, as partly used tickets are not refundable. Refunds shall be subject to a surcharge of $100 per flight segment for each passenger on our international routes, $30 per flight segment for each passenger on our regional routes and N5,000 (for only old T, M, L and current X, V) per flight segment for each passenger on our domestic routes. After No-Show, Refunds shall be subject to a surcharge of $150 per flight segment for each passenger on our international routes, $60 per flight segment for each passenger on our regional routes and N15,000 (for all classes) per flight segment for each passenger on our domestic routes

Fit-to-fly Documents are required from passengers experiencing medical/health challenges. This is a document obtained from a standard medical center prescribed by a professional doctor stating that the client is fit to travel. Passengers who may have undergone medical operations/surgeries are required to get a fit-to-fly certificate.  Also, Pregnant women are required to come along with such documents as a condition of carriage by the Airline.

No, for domestic Flights. For regional/international routes, it depends on your nationality and your travel route. It is your responsibility to check the most recent entry/transit requirements of the country you are travelling to.

Passports come with their validity. For domestic Routes, your passport Validity may not be an issue for travel, but for regional/international routes, passport validity matters.

For travel, only a valid passport and ID are permitted.

Unless explicitly stated, Air Peace does not offer hotel accommodation for connecting flights. Similarly, checked-in baggage will only be tagged to the first port of arrival. Passengers must claim their bags and proceed to check in for the onward journey.